Customer Care & Support
Everything you need to know about shopping the official David Bowie collection.
How long will it take for my order to ship?
Standard domestic orders are typically processed within 2-3 business days. Shipping times vary by location, but most orders arrive within 5-7 business days. International shipping may take 2-4 weeks depending on customs clearance.
What is your return policy for apparel and accessories?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that limited edition box sets and opened media are final sale.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide. Our apparel typically follows a standard unisex fit unless specified as 'Slim Fit' or 'Women's Cut'. We recommend measuring a favorite garment at home and comparing it to our charts.
Are these products officially licensed?
Yes. This is the official David Bowie webstore. Every piece of merchandise is authenticated and produced in collaboration with the David Bowie Estate to ensure high-quality standards and artistic integrity.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my international shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number. For international orders, tracking updates may pause while the package is in transit between countries or held in customs.